Will I be given a choice of carers?
Certainly. We understand that having someone new in your home can be an unnerving feeling, and we will work with you to ensure you get a choice of carers that fits both your personality and care requirements. Once we have conducted the initial assessment with you, we can draft a care plan and begin the selection process.
How long will it take to find me a suitable carer?
There is no fixed timescale for this, and in our opinion the decision to appoint a carer should not be rushed, so we will spend as long as it takes to ensure the right candidates are shortlisted. In the event that your need for care is urgent, we can usually provide a same-day or next-day carer.
How can I be certain that my carer will be suitably qualified and of the right integrity?
All of our carers are DBS checked to ensure they are suitable to work with vulnerable people. Prior to registration, two interviews are conducted, of which at least one will be in person. Once we are satisfied that the candidate is of the standard that we expect, we then take up at least two references to ensure we get a complete picture of the individual.
Will I always have the same carer?
It is perfectly natural to build a rapport with your carer, our staff are handpicked for exactly this reason. In order to maintain consistency of the service we provide, as part of the selection process we will identify a number of additional carers that can provide support or relief to your usual carer, so the person in your home is always familiar with you and your needs.
What happens if my carer is unable to attend?
There will inevitably be some occasions when your preferred carer might fall ill or be unable to attend for a reason outside of their control. In these instances we will always notify you beforehand, and ensure the replacement is of the calibre that you would expect from us.
What happens if I am not happy with my carer?
Client satisfaction is very important to us. In the event that you find that you are not happy with your carer for whatever reason, do not hesitate to inform one of our management team.